Shop Manager

Job Description

Responsible for overseeing daily store operations, managing staff, ensuring excellent customer service, achieving sales targets, maintaining inventory, and implementing company policies. Leads, trains, and motivates the team to drive performance and operational efficiency while ensuring a positive shopping experience for customers.

Key Responsibilities

• Welcome and assist customers, addressing their needs and complaints promptly while maintaining high standards of service to build loyalty and a strong customer base.
• Oversee the receiving of shipments and ensure smooth inventory operations, including stock transfers, damaged items, returns, and regular cycle counts.
• Monitor daily, weekly, and hourly sales performance, track product availability, and coordinate with BM and VM to identify replenishment needs, place orders, and optimize sales.
• Observe market trends, customer preferences, and competitor activities, providing regular feedback to improve store performance and offerings.
• Recruit, train, supervise, and evaluate team members, ensuring they have the skills, appearance, and knowledge to perform effectively; conduct daily meetings to keep the team informed.
• Prepare staff schedules based on sales traffic, budgeted hours, events, shipments, and operational needs, setting clear daily and hourly sales targets for the team.
• Maintain accurate records of commercial and operational information, including requests through helpdesk systems, events, and loss prevention platforms.
• Manage the store budget, monitor spending against limits, control costs, and report any variances after validating with DM/BM.
• Ensure the store is clean, organized, and aligned with brand standards, including displays, windows, stockroom, and cash areas.

Skill & Experience

• Bachelor’s degree required.
• Minimum 3 years of experience in a managerial role; prior experience in retail or the relevant industry is highly preferred.
• Strong English communication skills.
• Proficient in Microsoft Office applications.
• Skilled in developing and motivating team members, level 4.
• Awareness of and sensitivity to cultural differences, level 4.
• Strong decision-making abilities, level 3.
• Good understanding of commercial and business operations, level 3.
• Strong analytical and problem-solving skills, level 3.
• Focused on providing excellent customer service, level 3.
• Ability to drive performance and achieve results, level 3.