Operations Supervisor
Job Description
The Supervisor is responsible for managing daily operations across food, beverage, and entertainment areas, ensuring smooth service and a positive guest experience. The role involves guiding the team, monitoring performance, maintaining operational standards, and ensuring consistent brand experience throughout the assigned location.
Key Responsibilities
- Guest Experience Ensure excellent service across F&B, games, and checkout areas; handle complaints promptly and encourage upselling and promotions
- Service Standards Maintain brand procedures, grooming, and service quality; monitor guest feedback and lead recovery actions when needed
- Operations Oversee daily cleanliness, equipment readiness, and compliance through inspections, audits, and checklists
- Team Management Schedule staff, conduct briefings, provide guidance, and support team development to boost performance
- Financial Oversight Manage cash handling, opening/closing processes, petty cash, audits, and compliance with financial regulations
- Stock & Inventory Supervise deliveries, stock counts, inventory records, and resolve discrepancies efficiently
- Health & Safety Ensure compliance with safety, food hygiene, and emergency procedures, promoting a secure environment for staff and guests
- Performance & Results Track KPIs such as NPS, sales per guest, audit scores, and operational costs while maintaining a positive workplace culture
Skill & Experience
- Education & Certification Hospitality Certificate or Diploma with relevant experience; PIC Level 3 certification
- Experience 4–5 years in a busy, high-volume restaurant, including at least 2 years in a supervisory role
- Decision-Making Ability to remain calm, think clearly, and make effective decisions under pressure
- Skills Strong analytical, organizational, interpersonal, and negotiation skills; attention to detail, speed, and accuracy
- Professionalism Commitment to culinary excellence, guest service, integrity, and reliable follow-through
