Learning and Development Manager

Job Description

A people-focused organization requires a Learning & Development Manager who understands the importance of culture, and is passionate about building skills, inspiring growth, and supporting colleague engagement. This role is key in developing the knowledge, capabilities, and mindset of team members, empowering them to deliver exceptional guest experiences.

Key Responsibilities

• Oversee daily Learning & Development activities, ensuring all mandatory trainings and assessments are documented and compliant.
• Develop onboarding and training materials, including visual and interactive learning aids.
• Conduct Training Needs Analysis across departments, defining core competencies and creating programs to address development needs.
• Design, deliver, and evaluate learning programs to support operational excellence and career growth.
• Build leadership capability through targeted workshops, training, and development resources.
• Manage a departmental trainer platform to ensure effective program delivery and continuous improvement.
• Maintain a talent pool of high-potential colleagues through Annual Performance Appraisals.
• Promote and embed a strong learning culture across the hotel.
• Plan, deliver, and evaluate colleague engagement activities and initiatives.
• Partner with HR and department leaders to enhance colleague wellbeing, engagement, and retention.
• Support onboarding, orientation, performance management, and internal communications initiatives.
• Build a network with other Learning & Development professionals to share best practices and innovative approaches.

Skill & Experience

• High school diploma, secondary education, or equivalent.
• Minimum of 2 years’ experience in Learning & Development, Training, or Human Resources, or an equivalent combination of education and experience.
• Additional coursework or qualifications in Human Resources, Learning & Development, Education, or related fields is preferred.
• Strong facilitation, coaching, communication, and engagement skills.
• Ability to influence, collaborate, and work effectively across multiple departments.
• Fluent in English; proficiency in other languages is a plus.