Hostess

Job Description

Greet guests warmly as they arrive at food and beverage outlets and manage table bookings while smoothly directing guest seating and movement.

Key Responsibilities

• Support guests with special requests such as transport, bookings, and laundry by arranging services or coordinating with vendors
• Respond promptly to guest needs and follow up to ensure a positive experience
• Share clear information about the hotel, nearby services, events, and attractions
• Handle calls, messages, and enquiries, resolving issues or passing them to the right teams
• Keep shift records and monitor lounge or bar areas to ensure safety and smooth service
• Report any incidents, hazards, or maintenance concerns without delay
• Follow company guidelines, maintain a neat appearance, and safeguard hotel assets
• Welcome and assist all guests in line with brand standards, including guests with special needs
• Communicate politely and clearly with guests and colleagues
• Work closely with the team to meet service goals and maintain quality standards
• Stay active during shifts and manage light lifting when required
• Carry out other reasonable tasks related to the role

Skill & Experience

• Strong spoken and written English skills
• Always well-groomed and professional in appearance
• Friendly personality with the ability to build good guest relationships
• Good understanding of restaurant seating and table arrangements
• Basic computer skills, including Excel, Word, and PowerPoint
• Graduate in Hotel or Restaurant Management
• At least one year of experience in hotel Food & Beverage service