Guest Service Officer

Hospitality
Dubai
January 7, 2026
$550 - $1630 / month
Full Time

Job Description

The Guest Service Officer at Conrad Dubai is a key member of the Front Office team, responsible for delivering exceptional service to guests from check-in to check-out. This role shapes the first impressions of guests and ensures a seamless, memorable experience while also performing required audits and administrative tasks to the highest standards.

Key Responsibilities

  • Resolve guest queries efficiently and professionally, ensuring positive outcomes in a timely manner
  • Provide a smooth and efficient reception experience for guests, including check-in, check-out, and completion of audit procedures as required
  • Keep the Guest Service Manager informed of any relevant guest feedback or interdepartmental matters
  • Deliver a consistently high level of customer service at all times
  • Attend training sessions as required and support the Night Team’s training and development efforts
  • Maintain thorough knowledge of hotel room categories, rates, packages, promotions, and other relevant products to perform daily duties effectively
  • Maximize room occupancy and revenue by using up-selling techniques to promote hotel services and facilities
  • Follow proper procedures for accepting foreign currencies, credit cards, and cash in accordance with hotel credit policies
  • Comply with hotel security protocols, fire regulations, and all health and safety legislation
  • Operate front-of-house equipment and property management systems according to company policies and procedures
  • Ensure all actions and interactions align with the company’s brand standards
  • Provide support to other departments as necessary to maintain smooth hotel operations

Skill & Experience

  • Previous experience in a customer-focused industry, preferably within hospitality or service sectors
  • Positive attitude, professional demeanor, and strong communication skills
  • Committed to delivering high levels of customer service and guest satisfaction
  • Excellent grooming and personal presentation standards
  • Calm, organized, and efficient, with strong attention to detail
  • Ability to multi-task effectively while maintaining a positive attitude when interacting with guests
  • Professional approach with a strong emphasis on hospitality and guest service
  • Able to work independently as well as collaboratively within a team
  • Previous experience handling cash and financial transactions
  • Experience in Front Office, Concierge, or hospitality roles within hotel, leisure, or entertainment sectors
  • Skilled in conflict resolution and handling guest complaints professionally

Location

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