Guest Service Agent

Job Description

A Guest Service Agent assists guests with check-in, check-out, and reservations while providing information about the hotel and local services. They handle guest requests and complaints, ensure a welcoming environment, maintain accurate records, and collaborate with other departments to deliver smooth, efficient, and high-quality service throughout the guest’s stay.

Key Responsibilities

• Attend to guest requests and resolve complaints promptly, ensuring a positive experience.
• Welcome guests warmly, handle check-in and check-out efficiently, and provide a courteous farewell.
• Perform cashiering tasks, foreign exchange, and maintain strong guest relations at all times.
• Assist guests professionally with all Front Office functions, ensuring comfort and satisfaction.
• Provide information about the city and help guests plan their activities.
• Represent the Accor brand consistently, delivering a uniform and high-quality guest experience.
• Follow all hotel standard operating procedures accurately.

Skill & Experience

• Experience with Opera or a similar hotel management system is preferred.
• Strong English communication skills, both spoken and written, are required.
• Knowledge of additional languages is a plus.
• Previous experience in 3- or 4-star hotels is beneficial but not mandatory.