Front Office Manager

Job Description

Oversee and manage the front office operations to ensure efficient performance and client-focused service, following company standards and financial guidelines

Key Responsibilities

• Oversee and guide the team to ensure smooth daily operations.
• Manage physician appointment scheduling to meet both patient and business requirements.
• Monitor and handle daily front office activities for efficient workflow.
• Enhance patient experience by maintaining high service standards.
• Improve operational efficiency through regular tracking and management of departmental KPIs.

Skill & Experience

• Master’s degree in a relevant field from an accredited institution.
• Minimum of 10 years’ experience in healthcare, including at least 3 years in a management or supervisory role.
• Knowledge of client service and related management practices.
• Proficient in using computers and MS Office applications.
• Skilled in conflict management.
• Understanding of financial principles and business awareness.
• Strong English communication skills, both verbal and written.
• Experience in workforce planning and staff scheduling.
• Familiarity with the UAE healthcare industry.