Concierge Supervisor

Job Description

Create lasting impressions for our guests from the moment they arrive at our hotel. To set this standard, we are seeking a Concierge Supervisor who is detail-oriented and committed to ensuring every guest enjoys a smooth, satisfying, and memorable stay.

Key Responsibilities

• Oversee the day-to-day operations of the concierge desk, bell service, transport, and valet teams.
• Provide warm, professional, and personalized service to every guest.
• Build strong relationships with guests and anticipate their needs before they are expressed.
• Offer accurate and up-to-date information on local attractions, dining, events, and transport options.
• Support VIP arrivals, group movements, and special guest requests with attention to detail.
• Address guest concerns calmly and use feedback to enhance service quality.
• Work closely with Front Office and other departments to ensure smooth and seamless operations.
• Maintain a high standard of presentation and organization in the lobby and concierge areas.
• Represent the hotel as a brand ambassador and actively promote its services and experiences.

Skill & Experience

• Strong communication and customer service skills.
• Previous experience in concierge or guest services within a hotel or resort.
• Minimum of one year in a supervisory or similar leadership role.
• Confident, hands-on leader able to guide, motivate, and support a team.
• Good knowledge of the local area, or willingness to learn quickly.
• Able to stay calm, organized, and professional under pressure.
• Flexible to work shifts, including weekends and public holidays.
• Fluent in English; additional languages are a plus.
• High school diploma or equivalent; hospitality education is an advantage.