Cargo Operations Manager
Job Description
Oversee dnata’s handling, warehouse, and ramp operations, including ULD and palletized processes, bulk-loading activities, and adherence to all regulatory, safety, and OEM standards. Ensure operational efficiency and excellence as flydubai’s cargo operations expand in scale and complexity.
Key Responsibilities
- Define operational objectives and implement approved strategies, policies, and procedures to ensure safe, efficient, and revenue-optimized cargo operations across all aircraft and locations.
- Ensure compliance with Standard Operating Procedures (SOPs) to maintain consistency and accuracy in all cargo operations.
- Lead investigations of accidents, incidents, service failures, irregularities, and customer complaints, implementing corrective and preventive actions.
- Monitor and report on Key Performance Indicators (KPIs) and Safety Performance Targets in line with UAE GCAA standards for bulk and ULD operations.
- Oversee daily cargo operations at DXB and DWC, ensuring consistent service quality and handling standards with dnata and other ground handling partners.
- Identify and recommend infrastructure, automation, and resource requirements to support current and future cargo operations.
- Coordinate with dnata and third-party service providers to ensure SLA compliance and operational readiness for all aircraft types.
- Support cargo product development, including system automation and the launch of specialized cargo products (pharma, express, automotive, oversized cargo).
- Maintain and update all cargo documentation in the Ground Handling Manual (GHM), ensuring regulatory compliance and internal approvals.
Skill & Experience
- Bachelor’s degree (minimum 3 years).
- Fluent in English.
- At least 8 years of experience in cargo operations, freight handling, or aviation ground operations, including managing large operational teams.
- Relevant experience and qualifications: 8–10 years.
