Assistant Manager – Process, Governance & Internal Control

Job Description

The BPI Assistant Manager for Process, Policies, and Internal Controls will support the development, implementation, and monitoring of processes, policies, and internal controls across the organization. The role focuses on improving efficiency, ensuring compliance, and managing operational risks. The candidate will collaborate with different business units to enhance performance, maintain policy standards, and drive continuous improvement initiatives.

Key Responsibilities

• Identify, evaluate, and implement process improvements to enhance efficiency, reduce costs, and improve service quality.
• Collaborate with cross-functional teams to map workflows, streamline operations, and ensure compliance with internal standards.
• Conduct process assessments and audits to find gaps, recommend solutions, and improve productivity while managing risks.
• Draft, review, and update company policies and procedures to meet regulatory requirements, industry standards, and organizational objectives.
• Ensure consistent application of policies across departments and assist teams in understanding and following procedures.
• Provide guidance to departments on policy interpretation and correct implementation.
• Support the design, implementation, and maintenance of internal control systems to protect company assets and ensure financial accuracy.
• Assess internal controls regularly, identify weaknesses, and work with teams to develop corrective actions.
• Monitor compliance with internal controls and recommend improvements when necessary.
• Assist in coordinating internal audits to verify compliance with operational, financial, and regulatory standards.
• Prepare audit documentation and respond to audit queries in a timely manner.
• Track audit findings and help implement corrective measures.
• Conduct training for staff on process improvements, policies, and internal controls to encourage compliance and efficiency.
• Provide ongoing support and clarification on process and policy changes to departments.
• Prepare and present reports on process performance, policy adherence, and internal control assessments to senior management.
• Maintain accurate records of policies, procedures, and internal control documentation for traceability and accountability.

Skill & Experience

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint); experience with process mapping tools or ERP systems (e.g., SAP) is a plus.
• Understanding of regulatory requirements, industry standards, and best practices in internal controls and process management.
• Experience in Business Process Re-engineering (BPR) within Retail, Pharma Manufacturing, and/or FMCG sectors.
• Hands-on experience in process optimization within relevant business units or functions.
• Exposure to implementing automation or RPA solutions is desirable.
• Relevant professional certifications (e.g., CPA, CIA, CISA, Six Sigma Green/Black Belt) are an advantage.