Assistant Manager – Marketplace

Job Description

The Assistant Manager is responsible for managing the daily operations of the company’s online marketplace, including seller onboarding, product listings, and order fulfillment. The role ensures the marketplace operates efficiently, monitors sales and performance metrics, resolves operational issues, and collaborates with cross-functional teams to enhance the customer experience, drive revenue growth, and maintain compliance with marketplace standards.

Key Responsibilities

• Coordinate with brand teams to collect new product lists for website upload.
• Collate product information from all brands and submit it to the studio team on a weekly basis.
• Ensure product details, categorization, and photos are accurate before website upload.
• Track and manage re-shoots, ensuring items are available for the studio team and completed promptly.
• Oversee the smooth movement of product samples between brand teams, inventory, and studio, ensuring deadlines, quality, and accuracy are met.
• Manage the studio schedule to ensure timely completion of tasks.
• Support the Buyer & Merchandising Manager in preparing reports and insights for the business.

Skill & Experience

• Bachelor’s degree in Business, Commerce, E-commerce, or a related field.
• 3–5 years of experience in e-commerce operations, marketplace management, or digital retail.
• Knowledge of online marketplace platforms, product listing management, and seller onboarding processes.
• Strong analytical skills to monitor sales performance, KPIs, and operational metrics.
• Experience in coordinating with cross-functional teams, including merchandising, marketing, and logistics.
• Attention to detail to ensure accuracy of product information, categorization, and images.
• Strong problem-solving skills to resolve operational issues promptly.
• Proficient in Microsoft Office and e-commerce tools or ERP systems.
• Excellent communication, organizational, and multitasking abilities.