Reservations Agent
Job Description
Hotel Indigo Dubai Downtown is seeking a Reservations Agent who transforms guest inquiries into memorable stays. This role involves handling bookings with confidence, providing tailored recommendations, and adding thoughtful touches that reflect the hotel’s vibrant local character. Ideal candidates are detail-oriented, personable, and thrive in a fast-paced, guest-focused environment.
- Handle guest reservations and inquiries via phone, email, and online channels accurately and efficiently.
- Provide tailored recommendations for rooms, packages, and hotel services to enhance the guest experience.
- Manage booking systems, update records, and ensure all reservations are properly documented.
- Assist in forecasting occupancy and supporting revenue management initiatives.
- Resolve guest queries and issues professionally, providing quick and effective solutions.
- Coordinate with Front Office, Revenue, and other departments to ensure seamless guest experiences.
- Maintain knowledge of hotel policies, promotions, and local attractions to inform guests accurately.
Skill & Experience
- Strong communication and interpersonal skills.
- Detail-oriented with excellent organizational abilities.
- Problem-solving skills and ability to remain calm under pressure.
- Familiarity with hotel reservation systems (PMS) and online booking platforms.
- Customer-focused with a friendly and approachable attitude.
- At least one-year relevant experience in a similar role in hotels/ hospitality industry
- Ability to work independently and as part of a team in a fast-paced environment.
- Good time management and multitasking abilities.
