Club InterContinental Supervisor

Job Description

At Club InterContinental, true excellence speaks for itself. We are seeking a Club InterContinental Supervisor who brings calm confidence, manages Front Office and lounge operations seamlessly, and ensures our most valued guests enjoy effortless luxury throughout their stay.

Key Responsibilities

• Manage the daily operations of Club InterContinental, ensuring smooth, personalized check-in and check-out experiences.
• Supervise Club Lounge service, including breakfast, afternoon tea, evening cocktails, and all-day refreshments.
• Lead, coach, and motivate a multi-skilled team to maintain consistent, high-quality service standards.
• Ensure service runs smoothly, standards remain impeccable, and guest preferences are anticipated and met.
• Collaborate closely with Front Office, Guest Relations, Food & Beverage, and Housekeeping teams to provide seamless guest experiences.
• Address guest feedback and concerns with discretion, confidence, and professionalism.
• Ensure Club guests receive priority recognition and personalized attention at every touchpoint.
• Support accurate billing, cost management, and adherence to established procedures.
• Maintain full compliance with IHG brand standards, hygiene, safety, and local regulations.

Skill & Experience

• Minimum of 3–4 years’ experience in Front Office, Guest Services, or Food & Beverage at a luxury hotel or resort.
• Proven experience in a supervisory or leadership role involving guest-facing operations.
• Deep understanding of delivering personalized, high-end guest experiences.
• Professional, confident, and polished communicator.
• Strong leadership skills with the ability to guide and motivate teams by example.
• Familiarity with Opera or a similar property management system is an advantage.
• Willingness to work flexible hours, including weekends and public holidays.