Manager – Account Management
Job Description
The Manager – Account Management will drive new seller recruitment for Carrefour Marketplace, handling lead generation, evaluation, and onboarding. The role involves building strong relationships, closing partnerships, and supporting sellers to grow their business by promoting marketplace tools and providing actionable insights to maximize performance.
Key Responsibilities
- Source, engage, and manage top local and international sellers across multiple categories to drive growth on the marketplace platform.
- Serve as the main point of contact for sellers, handling sales, business development, and account management.
- Conduct regular performance reviews to identify issues and implement actions to accelerate seller growth.
- Prioritize high-potential sellers based on product uniqueness, pricing competitiveness, and ability to deliver a strong customer experience.
- Ensure sellers meet quality standards and customer expectations; communicate seller concerns to the product team.
- Analyze category performance, pricing trends, supply, and competition to identify revenue and margin opportunities.
- Own category strategy, including selection priorities, brand acquisition, pricing, and promotions.
- Build business plans with targets, benchmarks, and success metrics for the year and quarter.
- Monitor category health, improving availability, pricing, attach rates, and overall customer experience.
- Use Excel, Tableau, and optionally SQL to analyze data; leverage tools like Salesforce or Zoho to manage sellers.
- Identify opportunities to improve the seller experience through scalable solutions and manage their implementation.
Skill & Experience
- Bachelor’s degree in Marketing, Advertising, or Sales; Master’s degree preferred.
- Minimum 5 years of experience in a similar role, with at least 3 years in an e-commerce environment.
- Proven ability to analyze and understand business operations, products, customer behavior, and market landscape.
