B2B Sales Coordinator

Job Description

The B2B Sales Coordinator provides administrative support to the B2B Sales Manager, ensuring smooth operations within the Business-to-Business Sales team. The role focuses on organizing sales activities, managing documentation, coordinating with clients and internal teams, and helping maintain high standards of service delivery across all B2B interactions.

Key Responsibilities

• Prepare daily individual reports and other sales or KPI reports accurately and on time.
• Answer and direct customer calls, addressing concerns promptly and professionally, escalating to the manager when needed.
• Maintain the department filing system, ensuring customer data is updated and properly stored.
• Compile, format, and maintain statistical and budget reports, entering new data as required.
• Prepare customer quotations based on business and client requirements.
• Coordinate with store teams and interior designers to confirm stock availability.
• Uphold customer service standards in line with Majid Al Futtaim guidelines, understanding and fulfilling customer needs.
• Support internal teams throughout the sales process to maximize efficiency and business outcomes.

Skill & Experience

• High School Certificate required.
• Minimum 2 years of retail experience, including cash handling or secretarial duties.
• Strong customer service skills.
• Good problem-solving abilities.
• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.