Front Office Specialist

Job Description

This role ensures outstanding Guest Experiences by providing seamless service throughout their stay. Represent the brand at all touchpoints, from check-in to check-out, and maintain high standards in Rooms and facilities to create memorable stays that leave guests satisfied and likely to return.

Key Responsibilities

• Prioritize customer satisfaction and ensure delivery of promised products, services, and experiences.
• Maintain attention to detail, address challenges effectively, and drive efficiency across business operations.
• Act quickly and adapt to changing situations, applying skills and knowledge to achieve timely results.
• Collaborate with team members, promoting energy, commitment, and teamwork to achieve organizational goals.
• Support innovation by questioning existing practices, developing new solutions, and enhancing products and services for future needs.

Skill & Experience

• High-quality service mindset with strong interpersonal skills.
• At least 1 year of front office experience in a 5-star hotel.
• Minimum high school diploma; degree in Hotel Management or related field preferred.
• Ensure all front office operations follow hotel standards and procedures.
• Provide on-the-job coaching and training to team members.
• Give constructive feedback to staff to improve performance.
• Monitor operations and allocate resources efficiently.
• Conduct shift briefings to maintain clear communication.
• Handle guest complaints promptly and ensure proper service recovery.
• Communicate effectively with colleagues, keeping guest satisfaction as a priority.