Spa Therapist

Job Description

This role focuses on delivering outstanding guest service in an empowered work environment. It represents the brand at every stage of the guest journey, ensuring smooth and friendly service from arrival to departure, with the aim of creating memorable stays and leaving guests fully satisfied.

Key Responsibilities

• Carry out daily spa service duties in line with approved standards and procedures
• Deliver attentive service and take extra steps to exceed guest expectations
• Anticipate issues, handle concerns promptly, and support service recovery when required
• Communicate clearly with team members, keeping guest comfort and needs as the priority
• Focus on guest satisfaction, performance, continuous learning, flexibility, and handling pressure effectively

Skill & Experience

• Warm, service-oriented personality with strong emotional awareness
• High school qualification required; hotel management or related diploma preferred
• At least one year of experience in a similar role within a five-star hotel
• Excellent spoken and written English skills; other languages are an advantage