Senior Product Manager

Job Description

dnata operates across more than 130 airports worldwide, providing ground handling, cargo, travel, and hospitality services that support the global aviation industry. As Senior Product Manager – marhaba, the role focuses on growing and strengthening marhaba’s product portfolio by understanding customer needs, building strong partnerships, and driving sales and profitability. You will lead a team, shape product strategy across existing and new markets, and deliver clear plans that set marhaba services apart, including lounges, meet & greet, concierge, visa services, and partner lounges.

Key Responsibilities

• Improve and expand new and existing products to increase market share and strengthen competitiveness in line with regional growth plans.
• Set, track, and review KPIs to support business goals and improve commercial performance across the group.
• Support brand and product strategy development to drive revenue growth and align with overall business objectives.
• Lead product selection and pricing decisions using market insights, customer demand, and competitor analysis.
• Gather customer insights by working closely with dnata Travel brands to improve products and build customer loyalty.
• Develop and deliver product strategies that align with corporate direction and long-term business plans.
• Build strong working relationships across teams to ensure clear ownership, alignment, and service level agreements.
• Lead, coach, and develop the team, supporting performance management, training, and career progression.
• Drive collaboration across dnata brands to unlock efficiencies, shared value, and future growth opportunities.

Skill & Experience

• Bachelor’s degree or equivalent experience in marketing, business, tourism, or a related field.
• 8+ years of experience in commercial, product, marketing, or sales roles, ideally within travel or leisure.
• Strong understanding of the tourism and travel market.
• Proven experience managing and developing products or tour operations.
• Excellent relationship-building and stakeholder management skills.