Quality Assurance Controller

SkyCargo, a global leader in air cargo, serves over 140 destinations across 6 continents and reaches two-thirds of the world’s population within 8 hours. With a modern, wide-bodied fleet and a multi-airport hub in Dubai, SkyCargo efficiently connects customers and adapts to changing needs. The Quality Assurance Controller will develop and maintain a service excellence framework, supporting the department’s Quality Management Systems.

Key Responsibilities

• Auditing: Plan and conduct internal and external audits, submit reports on non-conformities, and ensure timely corrective and preventive actions. Provide guidance to departments on audit compliance.
• Quality Management System: Maintain and manage the department’s QMS, including document and record management per certification requirements.
• Business Excellence: Develop and implement a service excellence framework, analyze business performance trends, and ensure compliance with quality and industry standards.
• Business Continuity & Accident Planning: Support Business Continuity Planning (BCP), test department readiness for operational risks, and provide recommendations for improvement.
• Risk Assessment: Manage the risk management system, assess departmental and operational risks, and guide teams on corrective actions to reduce risk.
• Customer Relationship Management: Coordinate second-party audits with business units and external providers, ensure timely corrective actions, and support customer feedback systems.
• Continual Improvement: Identify improvement opportunities from audits, benchmarking, and customer feedback, and support implementation of initiatives within set timelines.