Administrative Officer

Job Description

At Emirates Group, we connect the world through our Dubai hub, helping customers “Fly Better.” Join us as an Admin Officer in Medical Services and support employee health and wellbeing while working in a fast-paced, multicultural environment.

Key Responsibilities

• Set and prioritise department policies, processes, and procedures with clear responsibilities.
• Coordinate with internal teams to ensure department and corporate requirements are met.
• Supervise and manage the admin team daily, including performance management, coaching, and feedback.
• Serve as the first point of escalation for policy issues and make decisions within set frameworks.
• Resolve operational issues, identify root causes, and implement corrective actions.
• Introduce and implement improved working methods and practices.
• Ensure front-line admin staff deliver excellent customer service and provide ongoing training.
• Monitor diaries and clinic schedules to optimize utilization and adherence to policies.
• Maintain continuous communication with the Clark Contract Centre and address any gaps.
• Handle complaints and incidents using the complaints management system.

Skill & Experience

• 12 years of schooling or equivalent with 5+ years of relevant experience.
• Experience managing mid-sized customer-focused teams (10+ members).
• Proven skills in coaching, motivating, and developing staff.
• Advanced Microsoft Office skills, including Excel analysis and Power BI.
• Ability to analyse, interpret, and present large datasets using reporting tools.
• Skilled in preparing clear and comprehensive reports.